The excitement of selling an detail can soon dissipate if payment is not received quickly. The skilful news is that buyers are obligated to consummate a purchase if they win an auction or uses Buy Information technology Now to purchase an item. Here's what yous tin do if the money is dull to arrive or non at all.

No contact from the buyer:

Ship an invoice

While sending an invoice is not essential to receive payment on an particular, it tin requite the buyer nudge to go things moving. The buyer may pay right abroad on receipt of the invoice or utilise information technology every bit a reminder to get in touch and explain the delay. An invoice can be sent upward to 30 days later a listing ends. Sending an invoice is easy; the option is constitute on the Actions drop down menu under the Sold section within My eBay.

An culling to sending an invoice is to message the buyer and thank them for their purchase  – a polite reminder that you are waiting for their payment. Some sellers, especially those with high turnover, volition not effort to communicate with the buyer at all, preferring to file an Unpaid Item Case every bit shortly equally possible.

Open an Unpaid Item Case

On eBay.com, an Unpaid Item Instance tin can be opened via the Resolution Eye as soon as two full days after the list ends. Exist aware that some buyers may notice requiring payment within 48 hours a picayune demanding.

  • This time menstruum varies betwixt countries, and so check the Unpaid Item policy on the eBay you use. In Canada for example, the time period is a little longer – 4 days.
  • Once an Unpaid Item Case has been opened, the heir-apparent receives a notification that they must pay within a specific fourth dimension frame or the transaction will exist cancelled.
  • The time frame on eBay.com in which a buyer must pay is 4 days.
  • If the buyer does non pay inside the timeframe (or reach an agreement with the seller), the seller needs to manually close the case to receive their last value fee credit back.
  • It will exist recorded on the buyer'due south account that they did not pay for an item – a blackness mark that could lead to loss of buying privileges.

Buyer has changed their mind:

Sellers should await to be contacted past the occasional buyer who is informing them that they volition not exist paying due to buyer's remorse e.thousand. they've constitute the aforementioned item cheaper, they no longer desire the item, it was a mistake. In that location are 2 choices here:

  • Send the heir-apparent a cancellation asking (or vice versa) with "buyer does not want item" every bit the reason
  • Open an unpaid detail case as in the no contact scenario.

The latter offers better protection for a seller as the buyer cannot exit Feedback and they receive a strike against their proper noun.

Cancelling a sale

Both the heir-apparent and seller in an eBay transaction tin request a cancellation within 30 days of the sale simply neither has to accept. If the buyer does not approve of the counterfoil, the seller cannot then open up an unpaid detail case or try and cancel again. For this reason, it is preferable that a buyer requests a counterfoil in the event of buyer's remorse. In reality though, it is easier for the seller to become things moving and request i. The sooner it is accustomed, the sooner a seller can re-list the item (and receive their final value credit dorsum) or try a 2nd Chance Offer if the original listing was an sale.

Seller tools to consider:

As difficult as sellers tin can endeavor, not-paying buyers are an unfortunate and unavoidable part of doing business on eBay. Try not to take it personally and consider using these eBay tools to help reduce and bargain with not-paying buyers.

2d Chance Offer

A handy feature for auction listings is the 2d Chance Offer. If the first applicant doesn't pay or has changed their mind, the adjacent bidder in line can be contacted and granted a 2d Chance Offer to purchase the item at their highest bid. The Second Hazard Offer feature is a great back-up solution that avoids having to re-list the item. Read more in our Second Chance Offers post.

Unpaid Item Banana

This eBay feature automatically opens and closes unpaid item cases on the seller'southward behalf, taking the hassle out of checking the status of a sold item. Unpaid Particular Assistant requires an opt-in via site preferences within account settings under My eBay. Unpaid item cases tin be opened automatically after a selected specified time menstruation ranging from ii to 32 days after the item was sold. If the heir-apparent doesn't pay within the time menstruation, the case automatically closes and the seller receives their final value credit. The buyer has an unpaid particular recorded on their account and is non allowed to leave Feedback for the transaction.

Use buyer requirements

Buyer requirements can be added to listings to block eBay members with fulfill a specific criteria from bidding or purchasing. I of the criteria is members who have had unpaid items cases recorded confronting them. Choosing to add these requirements to a listing can help to protect against some untrustworthy buyers, simply it can too reduce the number of potential buyers or bidders.

Immediate Payment

A free selection that can be added to Buy It At present listings, Immediate Payment means that the listing will continue to run until the buyer has completed payment. This is an piece of cake way to go guaranteed payment quickly. Nonetheless this is merely bachelor on items with a Buy It Now option.

How practice you prefer to bargain with non-paying buyers? Do you use whatsoever of the mentioned seller tools?